Tellit User Manual

1. Registration and use Tellit – short version

Simply do what is intuitive to be done

• Click "register" and key in your name, phone number, email, home address, select a language
• Wait for the email with the verification code sent to your email
• If it does not show up please check your spam folder
• Enter the received PIN code

Now you need to connect to your organization which serves you.

• Click on the QR code symbol and scan the QR code you have received

To send a report just click "Report an incident" and then the buttons which best characterize the issue you have. It will be sent automatically once you have completed the (few) pages as provided.

2. General

Please note that these pages describe how to register and use Tellit in general.

Shown pictures may not always reflect the exact version you have due to continuous enhancements.

To connect to an organization to really be able to usilize Tellit you will need a QR code as described below.

3. Registration (one-time)

To use Tellit please register first and connect to your entity / community.

Tellit displays the following screen to start the registration.

• Preselected area or pupose: It may be that there is a lower part which shows the respective area or a specific purpose. Normally the shown pre-selection fits and should not be changed. Only in rare cases and depending on the settings of your mobile phone the drop down menu allows to select the correct region. The different areas host different organization. I.e. you will find your organization only in the area where the organization belongs to. Accordingly the registration will be performed for the selected area only.
• New mobile phone: This is only relevant if you have a Tellit registration and you have changed your mobile phone. See a later chapter please.
• If you need any help the link at the end of the page normally directs to (this) user manual.

3.1 Register with Tellit

Click on "Register" to get the registration screen and fill the fields accordingly.

• The language will be pre-selected based on the setting of the mobile device and the languages Tellit is providing.
• The homeaddress, even if it is shown as optional, should be added because many organizations will require it in a later step. It helps to more quickly complete incidents if they are around your own home.

Click "Register" and look out for an email sent to you with a verification code. Check the spam folder please in case the email cannot be found:

Enter the sent PIN code into the verification screen:

Clicking on continue completes the registration:

3.2 Login and connect to your entity (e.g. community)

Please login with the password you selected:

The following screen indicates that there is no entity / community / organization connected yet and you need to scan a provided QR code.

Press the above shown QR code symbol and scan the provided QR code; if it is known it will show the respective organization instantly:

It is not unlikely that the community has own T&Cs with privacy rules to be accepted - and in some cases and for higher security the community / organization may ask you to enter a password, which you should get from your organization:

After clicking on "Link entity" you will be connected (note that optionally you may be greeted by a welcome message):

Note that at the end of the page you will, again, find a link to the use manual or an individual page of your organization and/or a contact. The latter will open an email in your standard email client with pre-set "to"-address and subject. Please describe your issue as good as possible.

4. Use Tellit

To use Tellit is as easy as to switch on a light!

Note that the following screens are examples only. Some of them may not appear because they are not needed for a specific incident. Some may show a questionaire type of selection - it depends on the individual situation which information will be asked for.

4.1 Send an incident

If you spotted an incident you want to send click on "Report an incident" and select the appropriate menu item:

Now select the (sub-)item that matches best to your concern. If you feel you are not at the right place press the back button and select another menu item from the above shown menu.

"Public areas" may for instance contain:

It may be that you are asked to make a selection for defining a location like the following screenshot with the choices:

• Use my current position => this will use the GPS coordinates of your current position.
• Use map => this will show you a map, see below.
• Enter address => this allows you to enter any address.
• Use my homw address => this uses your home address (if keyed in before)
• I have no specific address => may be used if there is no need to enter an address.

If you receive a screen with a map please indicate the position where the incident is or was taking place:

You may now add one or more photos or videos, newly taken with your camera or already existing on your mobile device.

Also you can add the reason for the incident and/or some details you think are important to know. In some cases you may be asked a specific question which will help the receiver to more specifically react to the sent report.

Clicking on "Continue" will send the report and show you a confirmation:

4.2 Look up your sent incidents

Clicking on "Incidents reported" from the Tellit main screen shows the reports you have sent with the following choices / funktionality - depending on the organization's choices:

• Note that the "incidents reported" button itself indicates with the red dot if there is any news.
• After clicking on the button the list of reported incidents will be shown with the status of each incident and, in red, if there is any news.
• The detailed page mirrors the sent information and any information which was added later on by the end user or the team working on the incident.
• On the detailed page another comment or photo / video can be added for an incident as long as it is in the status "open".

This gives an ongoing overview about what happens or happened to your sent incidents

5. Reset your password / password forgotten

In case you do no longer know your chosen password press the button "Reset Password" from the login screen.

The system will then inform you that it will send you a PIN verification code and to which email address it will be sent.

Click "Continue" and look out for an email sent to you with a verification code. Check the spam folder please in case the email cannot be found:

Enter the sent PIN code into the verification screen:

After clicking on "Verify" you can now enter your new password and re-enter it a second time.:

After pressing "Update" the password change is saved.:

By confirming the hint with "ok" you will be returned to the login screen and can enter your new password:

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